Frequently Asked Questions

You can find answers to commonly asked questions below. If you have another questions please contact us directly.

Q: What is a Plumber?

A: A plumber is a professional who installs, repairs and maintains pipes and connections in water supply, sanitary and drainage systems.

Q: What qualifications does a plumber need in Sydney?

A: One needs to complete a course in plumbing that will help him or her attain a Certificate III in plumbing. The qualification entails key and elective units of competencies that covers various areas in plumbing including water, drainage, sanitary and gas services.

Q: Are you qualified?

A: Yes. All our plumbers possess Certificate III in plumbing. We are also qualified plumbers as per the Fair Trading license classes and qualifications. In addition, they have completed an induction training program specified by the National Code of Practice for Induction Training for Construction Work (ASCC 2007). Our plumbers are also members of the Master Plumbers Association of NSW.

Q: Why should I hire a licensed plumber?

A: A licensed plumber shows willingness to comply with laws, regulations and the recommended safety measures. Plumbers are licensed by the Plumbers Licensing Board. All licensed plumbers have an AQF (Australia Qualifications Framework) Certificate III.

Q: My toilet is blocked what do I do?

A: Plunge the toilet with a rubber flange. Start pushing in and out vigorously. Or use a closet auger to clean up the debris in the drain. If the clog resists all your efforts, you will probably have to pull up the toilet.

Q: Do you fix blocked drains?

A: Yes. We clear everything causing clogs in the drains ranging from grease traps to tree roots. With specialized CCTV cameras, we can identify what exactly is blocking your drains.

Q: How do I fix a leaking tap?

A: First, disassemble the tap and check if the problem lies with the washer, o-ring or the jumper valve. Then replace the worn out part.

Q: Do you have an emergency plumber?

A: Yes. We provide a 24 hour emergency plumber services for both homes and industries as well as commercial properties.

Q: How do I find a reliable plumber?

A: Ask for a referral from your family member or friend. Also, you can search online for your nearest plumber. Ensure you enquire about their licensing and experience. You can also check for licenses using the NSW Government Service website.

Q: How much does a plumber cost?

A: Hourly rates for a plumber are between $55 to $220. The higher end being for after hours, emergency services. Some plumbers will also charge a call-out fee. This can cost anything from $50 to $100. Always ask for a fixed price quote to be sure.

Q: Do you offer free quotes?

A: Yes. We can quote on any job, for repair jobs we prefer to charge our hourly rate as it is difficult to predict timeframes until we diagnose the problem. Contact us to find out more.

Q: Do you offer a warranty?

A: Yes. We have a workmanship warranty meaning that we can repeat the job at no cost if need be.

Q: What areas do you service?

A: We serve all areas in Sydney including central and CBD, inner suburbs, South West, Western Suburbs, Inner West, Sutherland Shire, Northern Beaches, North Shore, Manly, Potts Point and many more.

Q: What are your operating hours?

A: Our office hours are Monday to Friday 9.00 am to 5.30 pm. We also provide a emergency plumber, 24 hours, 7 days a week.

If you have another question please visit our main page and either call our team or fill in our online quote form